Shipping

Oxygen Facial Clinic offers several choices for the delivery of products online. Enjoy shopping from the comfort of your own home.

Free Shipping offer for orders over $200 CAD

North America refers to only Canada and USA and not Mexico.

All International orders are labeled as Gift with a low value to avoid custom/duty charges.
However, if the customs apply any duty charges at destination country customer is responsible to pay such charges.

All delivery times are estimates. In most cases, delivery is within the specified time. However, in rare cases, delivery may take longer due to unforeseen and uncontrollable circumstances. Expedited and regular mail do not have guaranteed delivery times. Shipping cost are mostly higher that the amounts charged to customers. The shipping charges are not refundable for all shipped orders and returned packages under any circumstances.

International orders shipped to outside North America are final sales and are not qualified for returns and exchanges.

You will receive an email if any items from your order are currently out-of-stock with an Estimated Time of Availability (ETA).

For larger orders – shipped to USA and Canada addresses – we may split your order at no additional shipping charge and ship all available items. All out of stock items will be shipped separately in the last and second shipment once they are available.

All International and small orders (Less than $200 to $300), will ship as soon as the out-of-stock item becomes available.

In case you wish to split your order additional shipping charges may apply after and your order may be split after we receive your confirmation of acceptance of the additional shipping charge. If you have questions, please contact Customer Support.

In very rare cases, if your order is not delivered within the above mentioned period, claims can be made 4 weeks after the shipping date through the local postal company. Once the claim is approved, a second shipment or store credit will be issued. There will be no extra shipping cost for the second shipment.

If you are not completely satisfied with your online purchase due to any reasons such as allergic reaction or adverse effects, you can easily return the item for exchange, refund or store credit.

0-30 DAYS
Return for a REFUND or STORE CREDIT online

31-60 DAYS
Return for a STORE CREDIT online

No restocking fee will be applied to defective products.
25% Re-stocking Applicable to Non Defective items

HOW TO RETURN PRODUCTS IN 3 EASY STEPS:

1. Get your RMA number. RMA simply stands for Return Merchandise Authorization.

1. Fill out RMA request via your account or email us at [email protected]
2.  Call us at 604-818-0611
3.  Call us to know the RMA number.

2. Box it up.

Once your RMA is approved,

1.  Put the item and everything else it came with back in its original packaging. Make sure it’s all there: product, accessories, parts/pieces, manuals, etc.
2.  Write the RMA number on a slip of paper and put it inside the original packaging as well.

3. Ship it back to us. We’ll take care of the rest.

 

738 Marine Drive

North Vancouver, BC V7M H3

Canada